What is the opportunity?

This is a role for someone who thrives at the intersection of technology, operations, and strategy. You'll lead the day?'to?'day performance and governance of a critically important decisioning platform, while also shaping how Bank of Ireland uses real?'time Next?'Best?'Action intelligence to drive personalised, compliant, and meaningful customer interactions. Your architectural leadership will ensure the platform remains scalable, resilient, and aligned with industry best practice?"and your hands-on expertise will directly influence strategy design, optimisation, and improvement.

You will work closely with diverse collaborator groups?"including analytics teams, IT, compliance, and marketing?"positioning you as the bank's trusted expert in Pega CDH. This gives you the platform to influence decisioning roadmaps, champion data?'driven improvements, and embed responsible AI principles within a regulated financial environment.

In this role, you will:

BAU Technical Ownership & Operational Leadership

• Lead day to day BAU operations for the Pega CDH platform, ensuring a stable, secure, and high performing environment.
• Be responsible for the intake, prioritisation, and delivery of BAU technical changes, improvements, and optimisations.
• Manage incident and defect triage, ensuring timely resolution and comprehensive root'cause analysis.

Platform Stewardship & Continuous Improvement

• Act as the primary platform steward, ensuring Pega CDH is utilised effectively to meet strategic, regulatory, and customer?'engagement objectives.
• Drive the optimisation of NBA strategies, engagement policies, and adaptive/predictive models in partnership with analytics and business teams.
• Maintain and manage a backlog of enhancements to improve stability, maintainability, and the overall value delivered by the CDH platform.

Technical Architecture & Hands-On Delivery

• Provide architectural oversight for all BAU decisioning, design, and configuration changes.
• Support hands?'on configuration efforts when required?"such as updates to strategies, treatments, eligibility logic, and data models.
• Ensure all BAU solutions are scalable, compliant, and aligned with Pega procedures and internal standards.

Stakeholder Engagement & Collaboration

• Collaborate closely with business partners, IT teams, analytics, compliance, and marketing to ensure BAU delivery aligns with business value and customer?'engagement goals.
• Serve as the trusted CDH subject matter expert for technical queries, new?'idea assessments, and feasibility evaluations.
• Provide coaching, guidance, and mentoring to developers, analysts, and decisioning designers.
• Communicate platform health, BAU performance, and risk items to senior partners on a regular basis.

Governance, Compliance & Risk Management

• Ensure all BAU activities align with Bank of Ireland's governance standards, regulatory requirements, and quality control expectations.
• Supervise the creation and maintenance of documentation, release notes, audit trails, and architectural artefacts for all BAU changes.
• Support model governance and Responsible AI processes across all CDH decisioning components.

What will make you stand out?

• Hands-on Pega CDH experience, including strategy design, NBA orchestration, and integration patterns.
• Confirmed experience in a Lead Architect, Technical Lead, or Decisioning Architect role.
• Pega certifications such as CPDC, CSSA, LSA or LDA.
• Exposure to cloud-based Pega platforms or hybrid infrastructures.
• Familiarity with marketing automation, data analytics, or personalisation platforms.
• Experience in financial services, preferably within a regulated Irish or UK banking environment.

Strong technical understanding of:

• NBA Designer, decision strategies, arbitration, engagement policies
• Interaction History, predictive/adaptive models
• REST APIs, Kafka integrations, and data ingestion

Essential qualifications

• Pega certifications such as CPDC, CSSA, LSA or LDA.

• Extensive hands-on Pega CDH experience, including strategy design, NBA orchestration, and integration patterns.

More about the team

Group Customer Analytics (GCA) is the Bank of Ireland's central hub for data, driven customer insight, advanced analytics, and decisioning excellence. The unit combines analytical expertise, behavioural modelling, data science, and decisioning platform capabilities to help the bank understand customer needs, improve engagement, and deliver better commercial outcomes.

This is a hybrid role, based primarily at Baggot Plaza, Dublin 4. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support teamwork and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Flexible working matching promise

We know how important flexible working arrangements are to our colleagues and we promise to try to match your current flexible working arrangement in this new role (all existing working arrangements considered!)

#li-hybrid #ij-hybrid